President Asif Ali Zardari has lauded the Banking Mohtasib for providing relief of 1.26 billion rupees to banking customers last year.
He was talking to Banking Mohtasib Pakistan Sirajuddin Aziz, who called on him in Islamabad today and presented the Annual Mohtasib Report.
The President appreciated Mohtasib’s role and emphasized keeping pace with technological advancements to expeditiously dispose of complaints.
He underscored the need to raise awareness about the role and services of the Banking Mohtasib so that maximum number of people can benefit from its services.
Briefing the President, Sirajuddin Aziz highlighted the role of Banking Mohtasib for the expeditious redressal of grievances of customers deprived of their hard-earned money and life-savings by fraudsters.
He said the Ombudsman processed over 25,000 complaints last year.
He said the Ombudsman has introduced a user-friendly online portal, making it easier for complainants to register their grievances.